Payment Methods and Billing
We accept Visa, MasterCard, American Express and also Union Pay. You can also finalize your order with Apple Pay, Google Pay, Paypal and Klarna
Our partners Paypal and Klarna offer the possibility of paying in three installments.
The purchase is confirmed when payment is accepted.
You will receive a confirmation email from us.
Once the order is executed, the amount will be debited within 24h-48h.
Whether you are a private individual, an owner of a VAT number or a company owner, you can request the invoice
of the cart page where you will have to select the "I need an invoice" field and enter the requested information.
Alternatively it is always possible to request and receive an invoice even after your purchase. Just write your request to firstname.lastname@example.org containing the order number and:
- for a private individual : tax code
- for a company : company name, tax code / VAT number, Sdi code, certified email address
National and international shipments are all made from Milan, Italy.
We always work with DHL, the partner we have chosen both for their effectiveness and for their environmental initiatives through the Go Green program to which we join.
Shipping is free throughout Italy and Europe.
Outside Europe, prices vary depending on the country. The cost is calculate during check-out, before payment.
Any customs duties are, as always, the responsibility of the buyer.
For any information regarding international shipments, you can write to us at email@example.com
Your order is registered in our software as soon as the payment is made and it is also sent to our customer service who takes action to prepare it and ship it to you within four working days.
Delivery times vary from two to five working days from the date of shipment of the order, for shipments to Italy and Europe.
Yes, you will receive a personalized email when your product ships.
Inside you will find a code that you can enter in the portal of the courier chosen to deliver the package. This will allow you to follow his path.
You will be notified by DHL of the day and time of the courier's passage via SMS.
If you cannot be present at that time, you can contact the courier to make an appointment.
The rug will arrive folded and/or rolled. Don't worry, it will take a few days to see it in all its splendor!
Yes, cleaning is easy and there are many possible ways to take care of these wonders. We explain everything in the Care section .
Oh yes! They are really made to last for years. They acquire value as time passes. And remember, the hand-knotted carpet can be restored, the machine-made one cannot!
Come to our showroom, in via Pestalozzi 4 in Milan, Navigli area!
Congratulations! Your home has been enriched with a unique and authentic carpet. We recommend using a non-slip underlay: they can be found in hardware, DIY and online.
Write to us at firstname.lastname@example.org .
It will be a pleasure for us to provide you with all the information you need!